Hive Taskmasters LLC

Terms of Service

Last Updated: 06/17/2025
Governing Law: Arizona Revised Statutes (ARS) & Avondale City Code

1. Acceptance of Terms

By using our services, you agree to:

  • These Terms + Privacy Policy

  • Electronic signatures under ARS § 44-7001

  • Avondale's business regulations (City Code § 10-4-1)

 

2. Virtual Services Agreement

A. Scope

Services are delivered 100% remotely as:

  • Retainers (Worker Bee/Hive Builder/Queen Bee tiers)

  • One-time projects (defined in separate proposals)

Exclusions:
✖ In-person meetings ✖ Physical mail handling ✖ Local errands

B. Arizona-Specific Terms

  • Late Fees: 1.5% monthly (18% annually), compliant with ARS § 44-1201

  • Disputes: Mediation required in Maricopa County before litigation

 

3. Access & Security

A. Credential Policy

  • Clients must use:
    ✅ 1Password/Bitwarden shared vaults
    ✅ Gmail/Outlook delegated access
    ❌ No plaintext passwords via email/SMS

B. Data Protection

  • We comply with Arizona data breach laws (ARS § 18-545):

    • Notification within 45 days if Avondale residents affected

    • Encrypted backups stored on AWS US-West servers

 

4. Payment Terms

  • Fees: Non-refundable after services rendered

  • Taxes: Arizona TPT exempt for virtual services

  • Chargebacks: $50 fee + service termination

 

Cancellation Policy

5. Notice Period

  • Clients must provide written notice (email or via Calendly) at least 14 days before the next billing cycle to cancel or downgrade services.

  • Example: If billed on the 1st of the month, notice must be received by the 17th of the prior month.

6. Refunds & Final Invoices

  • No prorated refunds for mid-cycle cancellations. Clients retain access to services until the end of their paid billing period.

  • A final invoice will be issued for any outstanding hours used beyond the retainer (if applicable).

7. Service Transition

  • Upon cancellation, clients will receive:

    • A handoff document (e.g., logins, workflow summaries).

    • 30 days of read-only access to shared systems (e.g., Google Drive, Trello).

8. Retainer Exceptions

  • Queen Bee & Swarm Squad Tiers: Due to high-touch support, these tiers require 30 days’ notice for cancellation.

9. Reactivation

  • Clients rejoining within 60 days will avoid new onboarding fees but must commit to a 3-month minimum contract.

10. Non-Negotiable

  • Outstanding balances must be settled before data or access is transferred.

  • Abuse of services (e.g., harassment, scope violations) may result in immediate termination without refund.